Refund policy

At ModernMint, we strive to provide high-quality digital products and a smooth customer experience. Please review our return and refund policy below.

1. Digital Product Policy

All products sold on ModernMint are digital goods, such as gaming accounts or virtual items. Because digital products are delivered instantly, returns are generally not accepted once the product has been delivered.

2. Eligible Refund Cases

Refunds may be considered in the following situations:

  • The product was not delivered after successful payment.

  • The product received is significantly different from the description on the product page.

  • The product is not working or inaccessible at the time of delivery.

If any of these issues occur, please contact us within 24 hours of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The customer changed their mind after purchase.

  • The product was misused, modified, or altered by the customer.

  • Issues caused by third-party platforms or game publishers.

  • Failure to read the product description before purchasing.

4. Refund Process

If your request qualifies for a refund:

  1. Contact our support team with your order number and issue details.

  2. Our team will review the request.

  3. If approved, the refund will be issued to the original payment method within a few business days.

5. Contact Us

For any refund or order issues, please contact us through our website support page.